eHarmony™ Selects Velocify for Salesforce™ – A Match Made in the Salesforce AppExchange

October 10, 2014 | Alyssa Trenkamp

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Velocify for Salesforce enables eHarmony’s new premium matchmaking division, eH+, to acquire new customers as quickly as it creates love connections

SAN FRANCISCO, Oct. 10, 2014 /PRNewswire/ — Dreamforce 2014 — Velocify™, a market leader in cloud-based sales automation software, today announced eHarmony™ has selected Velocify for Salesforce to connect with customers in a whole new way through their premium matchmaking service, eH+. Working with Velocify, eHarmony will ensure a positive first impression for its premium service.

eHarmony’s new eH+ service is an exclusive matchmaking service for customers looking for a more tailored, hands-on experience. The new premium service requires a high level of touch and personal attendance that begins with providing an immediate response to the thousands of prospects visiting the site daily.

By implementing Velocify for Salesforce, eH+ will ensure its prospective clients receive responses within seconds or minutes, and that appropriate engagement takes place through the purchase lifecycle. In addition, Velocify for Salesforce removes guesswork for matchmakers by providing a prioritized view of all new prospective clients, opportunities and scheduled tasks, freeing matchmakers to focus their energy on creating love connections. The eH+ matchmaking service team will use all Velocify for Salesforce key features, including dynamic distribution, guided selling, activity prioritization, integrated dialing, funnel insights and configuration console.

Dr. Neil Clark Warren, CEO of eHarmony, will discuss the deployment in his Dreamforce 2014 presentation, “How eHarmony acquires customers as quickly as it creates love connections,” on October 14, 2014 from 11:00-11:40 a.m. in Marriott Marquis, Golden Gate A. The session will discuss how eHarmony leverages the full array of salesforce.com’s solutions, including Velocify for Salesforce. Dr. Warren will also discuss how eH+ maintains a strong personalized experience with each client and their professional matchmaker, leveraging Salesforce.

Comments on the News

  • “When it comes to premium services like eHarmony’s eH+, it is so important to quickly connect with prospective customers and follow-up with attentiveness to build rapport and trust in the brand,” said Nick Hedges, CEO of Velocify. “Velocify for Salesforce empowers eHarmony’s sales reps to make an exceptional first impression, and demonstrate the level of attention buyers can expect when they become clients.”
  • “Our goal every day is to create new love connections between highly compatible singles,” said Dr. Neil Clark Warren, founder and CEO of eHarmony. “Our new premium matchmaking service, eH+ has already seen a remarkable 215 percent growth rate between the first and second quarter of 2014. Velocify for Salesforce enables us to provide our clients with a true premium service.”
  • “The reputation of companies today often starts with the first impression they establish through the sales process. A positive sales experience can help companies earn a client’s business and keep it,” said Ron Huddleston, senior vice president, ISV & channel, salesforce.com. “By combining Sales Cloud and Service Cloud with Velocify for Salesforce, eH+ is able to ensure premium clients looking for their perfect match receive a high-touch, personalized experience from start to finish.”

Dreamforce 2014 will be held in San Francisco October 13-16 at the Moscone Center. Please visit Velocify in Moscone North at booth #N2029 in the Cloud Expo.

Additional Resources
Become a fan of salesforce.com on Facebook: http://www.facebook.com/salesforce
Follow @salesforce on Twitter: https://twitter.com/salesforce
Become a fan of Velocify on Facebook: https://www.facebook.com/Velocify
Follow Velocify on Twitter: https://twitter.com/Velocify

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About eHarmony
eHarmony is the first service within the online dating industry to use a scientific approach to matching highly compatible singles. eHarmony’s matching is based on using its 29 DIMENSIONS® model to match couples based on features of compatibility found in thousands of successful relationships.

eHarmony is committed to helping singles find love every day, and with over 20 million registered online users, we are confident in our ability to do so. The eHarmony Compatibility Matching System® matches single women and men based on 29 Dimensions® of Compatibility for lasting and fulfilling relationships.

About Velocify
Velocify is a market-leading provider of cloud-based intelligent sales software, designed for high-velocity sales environments. Velocify helps sales teams keep pace with the speed of opportunity and increase revenue by driving rapid lead response, increased selling discipline, improved productivity, and actionable selling insights. The company has helped more than 1,500 companies across a variety of industries improve customer acquisition practices and sales performance. Velocify was recently recognized as one of the fastest growing companies in North America by Deloitte and a Best Place to Work by the Los Angeles Business Journal.


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