Data suggests that most organizations would benefit from increasing the average number of new leads assigned per rep, per day
Los Angeles – Feb. 28, 2013 – Leads360, a market-leader in cloud-based intelligent sales automation solutions, today released a Guide to Optimizing Leads-to-Rep Ratio that helps sales managers identify the right number of new leads to assign per sales rep based on the rep’s peak-performance zone – where utilization and conversion rate are at their peak. By understanding the optimal leads-to-rep ratio, sales managers can more easily staff against lead flow or scale up or down the number of leads per rep with a clear understanding of the impact on conversion rates, and ultimately top-line revenue and profit growth.
“Sustaining profitable top-line revenue growth is often the number one challenge for inside sales teams, yet many operate in a vacuum, uncertain if every sales opportunity is maximized,” said Nick Hedges, president and CEO at Leads360. “Sales managers frequently come to us unsure if they are giving their rep too many or not enough leads to meet sales targets. Our guide tackles this daunting challenge for inside sales teams by taking the guesswork out of determining the best way to maximize lead volume per rep to impact revenue growth and profit.”
The Guide to Optimizing Leads-to-Rep Ratio leverages research of more than five million calls made by more than 2,000 users over a six month period to provide tips and tools for determining the right balance of leads-to-sales representatives. Through the research conducted, the guide also provides insights on rep utilization, when reps are the busiest, most effective, and most productive, and the factors that have the greatest impact on those measures. Understanding these inputs is critical in order to identify the ideal days and times to reduce or increase the number of new lead assignments.
Key Takeaways: Leads360 Guide to Optimizing Leads-to-Rep Ratio
- Peak Performance Zone: This guide presents a methodology to identify the sales rep peak-performance zone – where utilization and conversion rate are at their optimal level. This framework, based on analysis of millions of sales calls and associated metrics, enables organizations to calculate an expected conversion rate based on the number of new leads assigned per rep per day. This calculation, coupled with a standard profit formula, can also be used to find the optimal lead volume necessary to maximize profits or maximize revenues, depending on an organization’s ultimate goal.
- Customizable Tools for Individual Sales Organizations: This guide offers formulas and tables that take into account lifetime value, cost per lead and commission per sale for a more accurate lead assignment recommendation per rep, per day relative to these key factors. With these tools sales managers can identify the optimal performance level based on their unique set of variables.
- Prescription for Improved Operations: This guide provides evidence that many sales organizations would benefit from increasing the number of new leads assigned per rep, per day, and that reps are most effective, yet underutilized on weekends and on weekday afternoons. During these days and times, new lead assignments tend to drop off, suggesting a window of opportunity to acquire and work new opportunities when competitors are not working them. These findings further support our previous research on the value of Weekend Leads.
Sales organizations interested in learning how to identify the peak performance zone for their own teams can download the full Leads360 report, Guide to Optimizing Your Leads to Rep Ratio , free of charge.
Leads360 is a market leading provider of cloud-based intelligent sales automation solutions that drive more effective and efficient sales processes and improved conversion rates. With unmatched expertise, drawn from a dedication to helping more than 5,000 clients automate and improve their lead response and selling processes, Leads360 has become the platform of choice for organizations focused on improving customer acquisition practices and business performance. Leads360 is a privately held company, recently recognized as one of the fastest growing companies in North America by Deloitte. Please visit www.Leads360.com for more information.
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Media Contact: Alyssa Trenkamp
PR Manager, Leads360